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Ally Key does not connect to Ally Pad cushion

Before starting the pairing configuration between the Ally Key and the Ally Pad, make sure to disable the Bluetooth of any nearby smartphones. The pillow allows you to connect simultaneously to one device (smartphone or Ally Key) only. Activate the Ally Pad cushion, by pressing it firmly with your open hand and making sure that … Continued

I have not received the email confirming activation of the Ally Pad account

If you do not receive an email confirming your registration after creating your account on the Ally Pad App, please check that it has not been moved to the spam box. If this is the case, you will have to move the mail to the inbox and then click on the confirm button. Another reason … Continued

I have purchased one of your products online. Who can I contact for service or warranty?

Inglesina acknowledges the validity of the warranty conditions for a period of 24 consecutive months from the date of purchase. In order to request a free replacement or repair, you must go to the sales point where the purchase was made (either a physical shop or online) with the serial number of the product and … Continued

Can spare parts or accessories from other brands/companies be used?

For the warranty conditions to be valid and, above all, for safety reasons, we recommend that you do not use spare parts or accessories that are not supplied and/or not approved by Inglesina.

What can I do if I need a repair or spare part?

Requests for spare parts, accessories or replacements are handled directly by our authorised retailers. Please visit the retailer where you made your purchase or another authorised sales point. It is the responsibility of the retailer to provide you with relevant information on availability and sales prices. You can find an up-to-date list of sales outlets … Continued

Can I use Inglesina products on the beach?

To cope best with this type of terrain (as well as gravel or dirt roads) it would be best to use large wheeled strollers (such as the Aptica XT). Alternatively, for other strollers designed more for use in the city than on the beach, we recommend using them “backwards” for short paths to make it … Continued

Up to what height can the group 2/3 car seat be used?

Inglesina car seats belonging to group 2/3 can be used from 15 kg to 36 kg of child weight, according to the ECE 44/04 regulation. As it is a restraint system that can be used in accordance with the Italian Highway Code, please note that the use of a car seat is compulsory when transporting … Continued

Where can I buy Inglesina products?

Our products can only be purchased through our retailer network; we have no direct online sales. You can find a list of our retailers in the Store Locator with the possibility to search for the nearest one.

Can I mount wheels on the Stand-up?

The Stand-up is an accessory designed to keep the carrycot in a raised position, but not in motion. For child safety, the Stand-up must remain in a stationary (static) position.